Introduction

These Terms and Conditions (the “Terms”) govern your access to and use of the online gaming and wagering services offered under the brand name “Winum” (referred to as “Winum,” “we,” “us,” or “our”). By creating an account, accessing the website, installing any related applications, or participating in any games, promotions, or wagering activities made available by Winum, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. These Terms form a binding legal agreement between you and Winum and apply regardless of whether you access our services via desktop, mobile, tablet, or any other device. If you do not agree with any part of these Terms, you must not create an account, deposit funds, or otherwise use our services. We strongly recommend that you print or save a copy of these Terms for your records, as they may change from time to time and the version in effect at the time of your use will govern your activities and any disputes with us.

The purpose of these Terms is to ensure that our services are offered in a safe, transparent, and legally compliant manner, with a particular focus on responsible gambling and the protection of minors and vulnerable persons. As set out in greater detail below, our services are strictly limited to persons who are at least 18 years of age and who are legally permitted to participate in online gambling in their jurisdiction. These Terms also clarify how your account is managed, how deposits and withdrawals work, how bonuses and promotions are administered, and what rights and responsibilities apply to both you and Winum. Throughout these Terms, references to “you” or “the player” refer to any person who uses our website or services, has registered an account, or otherwise interacts with our gaming platform.

By using Winum, you acknowledge that online gambling involves financial risk, including the possibility of losing money, and that you should never gamble with funds you cannot afford to lose. While we strive to provide fair games, reliable services, and clear information, we cannot and do not guarantee winnings or any particular outcome on any game or bet. These Terms include important disclaimers and limitations of liability that you should read carefully before proceeding. If any section of these Terms is unclear, we encourage you to contact our customer support team for clarification before engaging in any gambling activities on our platform.

Acceptance of Terms

Your acceptance of these Terms is a precondition for your access to and use of the Winum platform and associated services. By clicking “I agree,” checking any acceptance box, or otherwise affirmatively indicating your consent during account registration or at any point when prompted, you confirm that you accept these Terms in full. If you begin using the services before explicitly accepting the Terms, your continued use of the website, games, or any other features will constitute your deemed acceptance of these Terms. You understand and agree that your electronic acceptance has the same legal effect as your handwritten signature and that you are bound by the provisions herein to the fullest extent permitted by applicable law. If you do not agree with these Terms or any changes that may be made in the future, your sole remedy is to stop using the services and close your account.

We may update, amend, or modify these Terms at any time to reflect changes in applicable law, regulatory requirements, technological developments, or our business practices. Whenever material changes are made, we will use reasonable efforts to notify you via email, on-site notifications, or other appropriate channels. However, it is your responsibility to review the Terms periodically to ensure you are aware of the most current version, as continued use of the services after changes become effective will constitute your acceptance of the revised Terms. Changes shall take effect immediately upon publication on the website unless otherwise specified. If you do not accept any revised Terms, you must cease using the services and request account closure.

You also agree to be bound by any specific game rules, promotional terms, or other policies that may apply in addition to these Terms, including but not limited to our Privacy Policy, Cookie Policy, Responsible Gambling Policy, and Anti-Money Laundering (AML) procedures. In the event of any conflict between these Terms and any specific promotion or game rule, the more specific terms relating to the promotion or game will govern, but only to the extent of such conflict. Your use of Winum is also subject to any applicable laws and regulations in your jurisdiction, and it is your responsibility to ensure that you are not acting in breach of such laws when using our services. If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Eligibility & Age Restriction (18+ only)

Access to and use of the Winum platform is strictly limited to individuals who are at least 18 years old or the legal age of majority in their jurisdiction, whichever is higher. By registering an account, you represent and warrant that you meet this age requirement and that you have the full legal capacity to enter into a binding contract with us. Any attempt to register or use our services by a person under 18 years of age is strictly prohibited and constitutes a breach of these Terms. We reserve the right to request proof of age at any time and to suspend or close any account where we cannot verify that the account holder is at least 18 years old. In addition, we may use age-verification procedures and third-party databases to confirm your age and identity where permitted by applicable law.

We place strong emphasis on protecting young people and preventing underage gambling, given the potential risks and harms associated with early exposure to gambling activities. Research indicates that minors and young adults are more vulnerable to developing problematic gambling behaviors due to cognitive, emotional, and social factors, and for this reason, Winum implements rigorous KYC (Know Your Customer) and age verification protocols. Parents and guardians are encouraged to monitor the use of internet-enabled devices and to consider installing parental control software to restrict access to gambling websites and content. If you become aware that a minor has used our platform or created an account, you must notify us immediately so that we can take prompt action to block access and address any deposits made.

You are also responsible for ensuring that online gambling is legal in your jurisdiction before using our services. Laws and regulations vary across regions, and it is possible that access to Winum may be unlawful in some places. By using our services, you confirm that you are not located in a jurisdiction where online gambling is prohibited, and you agree not to access the platform while physically present in any such prohibited location. If we have reason to believe that you are accessing the platform from a restricted jurisdiction, we may suspend your account and withhold services pending further investigation. Any attempt to circumvent geographic restrictions through the use of VPNs, proxies, or other technologies is strictly prohibited and may result in account termination and forfeiture of funds, subject to applicable law.

Account Registration

To participate in games or place wagers on Winum, you must first register a personal player account. During the registration process, you will be required to provide accurate and complete information, including but not limited to your full legal name, date of birth, residential address, email address, and phone number. You may also be required to select a username and password and to set up security questions or additional authentication measures. You agree to provide only truthful, current, and complete information, and you acknowledge that we may suspend or close your account if any information is found to be false, misleading, or incomplete. You also agree to promptly update your account details if any of the information you previously provided changes, such as your address or contact details.

You must maintain the confidentiality of your login credentials and are solely responsible for all activities that occur under your account, regardless of whether such activities are undertaken by you or by a third party who has gained access to your credentials. You agree not to share your username or password with any other person, including minors, and not to allow any other person to use your account to access our services. If you suspect that your account has been compromised or that your login credentials have been disclosed to an unauthorized person, you must notify us immediately and change your password without delay. We recommend using strong, unique passwords and enabling any available security features, such as two-factor authentication, to reduce the risk of unauthorized access.

You are allowed to create and maintain only one account with Winum. The creation or use of multiple accounts by the same individual is strictly prohibited and may result in the closure of all related accounts, cancellation of bonuses, and voiding of wagers, subject to our sole discretion and applicable law. We may conduct periodic checks to identify duplicate accounts using information such as IP addresses, device identifiers, or payment methods. If a duplicate account is discovered, we may consolidate accounts, restrict access, or take further measures consistent with our AML and fraud prevention policies. We reserve the right to reject any account registration request without providing a reason, as permitted by law.

As part of our KYC and AML obligations, we may require you to provide additional documents to verify your identity, age, address, and ownership of payment methods. These documents may include a government-issued photo ID, proof of address (such as a utility bill or bank statement), and copies of credit cards or other payment instruments used to fund your account. Failure to provide requested documentation within the specified timeframe may result in account suspension, restrictions on transactions, or eventual closure. All personal data collected during registration and verification will be processed in accordance with our Privacy & Data Protection provisions, which are detailed later in these Terms.

Deposits & Withdrawals

Before you can participate in real-money games or place wagers on the Winum platform, you must deposit funds into your player account using one of the permitted payment methods. All deposits must be made from payment instruments that are registered in your own name, and you agree not to use any third-party accounts or methods without prior authorization. By initiating a deposit, you confirm that you are the legitimate owner of the payment method and that you are not using funds derived from any illegal or unauthorized activity. Minimum and maximum deposit limits may apply and can vary depending on the payment method, your account status, and regulatory requirements. Winum reserves the right to decline any deposit transaction or to require additional verification before crediting funds to your balance, in line with AML and fraud prevention policies.

Withdrawals from your player account are subject to verification procedures and may be processed only to the payment method or account from which the deposited funds originated, wherever technically feasible and legally permissible. This policy is intended to comply with AML regulations and to protect both you and us against fraud and unauthorized transactions. You may be required to provide additional identification or proof of payment method ownership before your withdrawal request is approved and processed. Withdrawal processing times may vary depending on the method used, internal review procedures, and any third-party provider involved, and Winum cannot guarantee specific processing times. However, we strive to process withdrawals promptly and in accordance with our internal standards and applicable regulatory obligations.

It is your responsibility to review any applicable fees, limits, or processing times associated with deposits and withdrawals before initiating a transaction. While Winum aims to be transparent regarding any charges we impose, some fees may be levied by banks, card issuers, payment processors, or intermediary financial institutions, and we do not control or assume responsibility for such third-party charges. If a deposit is reversed, charged back, or otherwise canceled by your bank or payment provider, we may deduct the relevant amount from your account balance or, if necessary, seek reimbursement from you through other lawful means. In such cases, we may also charge an administrative fee to cover any expenses incurred due to the chargeback or reversal.

If you initiate a withdrawal while having an active bonus or promotion with unmet wagering requirements, you acknowledge that any such withdrawal may result in the forfeiture of the bonus and associated winnings, in accordance with the specific bonus terms. We encourage you to carefully review the balance of real money and bonus funds displayed in your account and to consult the applicable promotional rules before requesting withdrawals. Any suspicious or irregular transaction patterns may trigger additional checks and potentially lead to the suspension of withdrawal processing until the matter is resolved. Where we detect potential money laundering, fraud, or other illegal activity, we may report such activity to the relevant authorities and freeze funds as required by law.

Payment Methods Table

The following table provides an illustrative overview of common payment methods that may be available on Winum, as well as general characteristics related to deposits and withdrawals. Availability, limits, and specific terms may vary by jurisdiction and individual player status, and not all methods listed will necessarily be accessible to every user. You should always refer to the cashier section of your account for the most current and accurate information.

This table is for guidance only and does not constitute a binding commitment from Winum regarding the availability or performance of any payment method. Specific conditions, including minimum and maximum transaction amounts, will be displayed in the cashier interface and may be updated periodically. We reserve the right to add, remove, or modify available payment methods at any time, subject to regulatory constraints and business considerations. You acknowledge that the use of any payment method may be subject to that provider’s own terms and conditions, which you must review and accept separately.

Bonuses & Promotions

Winum may, from time to time, offer bonuses, free spins, loyalty rewards, tournaments, and other promotional incentives to eligible players. Such offers are designed to enhance your gaming experience but are always subject to specific terms and conditions that may include wagering requirements, time limits, game restrictions, and maximum payout caps. By participating in any promotion, you agree to abide by the relevant promotional rules as well as these general Terms. In the event of any discrepancy between these Terms and specific promotional terms, the latter will generally take precedence, but only in relation to the particular promotion in question. You are responsible for reviewing the full conditions of any bonus or promotional offer before opting in, as failure to comply may result in forfeiture of bonus funds and related winnings.

Bonuses are typically credited either automatically when eligibility criteria are met or after manually opting in through the promotions page or cashier. In many cases, bonuses are non-withdrawable until the applicable wagering requirements have been fully satisfied. Wagering requirements specify the number of times you must stake the bonus amount and/or deposit amount before converting the bonus into withdrawable funds. Different games may contribute differently towards wagering requirements, with some games contributing 100% and others contributing a lower percentage or being excluded entirely. We recommend that you consult the promotional terms or related Winum guide materials that explain how wagering is calculated in detail, as this will help you make informed decisions about your participation.

Some promotions may be available only to new players (welcome offers), while others may target existing customers based on factors such as activity level, verified status, or geographic location. Winum reserves the right to limit eligibility, change or withdraw any promotion, or refuse to credit bonuses where there is evidence of abuse, bonus hunting, or irregular play. Prohibited practices may include, but are not limited to, placing minimal-risk bets, colluding with other players, or using multiple accounts to claim offers. Where we identify bonus abuse or fraudulent behavior, we may cancel bonuses, void associated winnings, and close the related accounts, all subject to applicable law.

Unless otherwise specified, bonuses and promotional offers are limited to one per person, household, IP address, email address, payment method, or device. We may use a variety of checks and analytical tools to detect violations of this rule, as part of our broader efforts to maintain a fair and secure gaming environment. Any attempt to manipulate promotions, circumvent eligibility criteria, or exploit technical or procedural loopholes is strictly prohibited. If you have questions about how a particular bonus works or encounter any issues while claiming an offer, you should contact customer support promptly, as some promotions are time-limited and cannot be adjusted after they expire.

Game Rules

Winum offers a variety of casino-style games, including but not limited to slot games, table games, live dealer games, and other interactive wagering products. Each category of game is governed by its own rules, pay tables, and, where applicable, house edge or return-to-player (RTP) percentages. By participating in any game, you agree to be bound by the specific rules associated with that game, which are usually accessible via in-game help menus, information icons, or accompanying documentation. It is your responsibility to familiarize yourself with the rules, features, and payout structures of each game before placing wagers, as your participation signifies acceptance of those terms. If any aspect of a game’s rules is unclear, we encourage you to consult the help section or contact customer support for clarification.

While we strive to ensure that all game information, including RTP figures and pay tables, is accurate and up to date, minor discrepancies may occur due to technical or typographical errors. In the event of a clear and manifest error regarding game rules or pay tables, the results of any affected games may be voided, and bets may be returned, subject to applicable law and regulatory requirements. Where circumstances permit, we will correct such errors promptly and take reasonable measures to prevent recurrence. You acknowledge that the outcome of each game round is determined by a random process, either through a certified Random Number Generator (RNG) or, for live dealer games, through physical card dealing or other randomizing mechanisms, except where game rules specify otherwise.

Your participation in any game is at your discretion, and you alone are responsible for the decisions you make, including the amount of stakes and the games you choose to play. Winum does not provide financial advice or guarantee the profitability of any game; all wagers carry an inherent risk, including the possibility of losing the entire amount staked. You should review independent resources, such as a reputable Winum review or Winum guide, for general information about online casino games, but you should never interpret such materials as guarantees of success. Our role is to provide a fair and compliant gaming environment, not to guide your betting strategy or financial decisions.

We reserve the right to remove, modify, or suspend any game or game category at any time, for reasons that may include, but are not limited to, technical maintenance, suspected fraud, regulatory changes, or business considerations. If a game is interrupted due to technical failure, we will handle unsettled bets and game outcomes in accordance with our technical malfunction policy, which generally favors refunding stakes or restoring the game to its last known working state, where feasible. However, we are not liable for any indirect or consequential losses arising from such interruptions, as further detailed in the Limitation of Liability section of these Terms.

Fair Play & RNG

Winum is committed to providing a fair, transparent, and reliable gaming environment in which all players have an equal opportunity to win. To ensure the integrity of our digital casino games, we use industry-standard Random Number Generator (RNG) technology that has been tested and certified by independent, reputable testing laboratories. The RNG is designed to produce random, unpredictable outcomes that cannot be manipulated by the operator, game providers, or players. This ensures that each spin, card deal, or game outcome is independent of previous results and operates in accordance with the stated probabilities and game rules. Certification reports and fairness audits may be made available upon request or published in a designated section of the website, subject to business and regulatory considerations.

In addition to RNG certification, Winum implements technical and procedural safeguards to prevent cheating, collusion, and other unfair practices. For example, we monitor for unusual gameplay patterns, abnormal bet sizes, synchronized betting across accounts, and other indicators of collusive behavior. Where we identify suspicious patterns, we may suspend affected accounts and withhold payouts pending further investigation. If we conclude that a player or group of players has engaged in cheating, exploitation of software bugs, or any other form of unfair advantage, we may void associated wagers, confiscate winnings, and terminate the accounts involved, to the extent permitted by law.

Some games, such as live dealer table games, rely on physical processes and human dealers rather than RNG software. In such cases, fairness is ensured through strict procedural controls, surveillance measures, and compliance with regulatory standards applicable to live gaming. Live studios are operated in controlled environments, and equipment such as card decks, wheels, and dice are regularly inspected and maintained to ensure integrity. While live games may experience occasional delays or interruptions due to technical issues or connectivity problems, these do not affect the underlying fairness of the game processes.

We also seek to ensure fair play by enforcing rules against the use of bots, automated scripts, or any form of artificial intelligence tools designed to gain an advantage over other players or the house. Use of such tools is strictly prohibited and may result in immediate account suspension and investigation. We may utilize detection technologies and monitor network traffic to identify potential bot activity or other forms of automation. By using our services, you consent to such monitoring solely for the purposes of maintaining game integrity, detecting fraud, and complying with regulatory requirements.

Responsible Gambling

Winum recognizes that while most players engage in online gambling for entertainment and recreation, a minority of individuals may develop problematic gambling behaviors that can lead to financial hardship, emotional distress, and harm to personal and family relationships. We are committed to promoting responsible gambling and to offering tools, information, and support resources designed to help players maintain control over their gaming activities. Our responsible gambling framework emphasizes informed choice, player protection, and early identification of risky patterns. You are strongly encouraged to set limits, monitor your play, and seek help if you feel that gambling is no longer a source of enjoyment but instead is causing problems in your life.

We explicitly prohibit any participation by individuals under the age of 18, not only because this is a legal requirement but also because early exposure to gambling can increase the risk of developing problematic behaviors later in life. Young people may be particularly vulnerable due to factors such as impulsivity, peer pressure, and lack of financial experience. For this reason, we implement robust age verification processes, and we strongly advise parents and guardians to secure their devices and use content filtering tools. We also discourage any marketing or promotion of gambling products to minors, and we require that our affiliates, partners, and advertisers adhere to similar standards.

We encourage you to view gambling strictly as a form of paid entertainment, not as a way to earn income, solve financial difficulties, or cope with emotional challenges. Before you start playing, it can be helpful to set a clear budget and to determine how much time and money you are comfortable spending on gambling each week or month. If you find yourself chasing losses, feeling compelled to gamble with money you need for essential expenses, or experiencing anxiety, guilt, or other distress related to your gambling, these may be warning signs of a developing problem. In such cases, we urge you to consider using our responsible gambling tools, to seek independent professional advice, or to contact one of the external support organizations listed below.

Tools & Features (table)

Winum provides a suite of responsible gambling tools designed to help you manage your gaming activity and reduce the risk of harm. These tools are available to all registered players and can typically be set or adjusted through your account settings or by contacting customer support. Some settings may take effect immediately, while others may involve cooling-off periods or require verification to prevent impulsive changes.

These tools are intended to support, but not replace, your personal responsibility in managing your gambling conduct. If you need assistance in configuring any responsible gambling tools, you may contact our support team, who will guide you through the process. We reserve the right to implement mandatory limits or additional controls for certain players if we detect signs of risky behavior or if required by law or regulatory guidance. Our actions in this context are motivated by a duty of care and by our commitment to responsible gambling standards.

Support Resources

In addition to providing in-platform tools, Winum encourages players to utilize external support organizations and professional services if gambling is causing harm or distress. There are various independent organizations that offer confidential advice, counseling, and treatment for individuals and families affected by problem gambling. These may include national helplines, online counseling services, and local community agencies. While we do not endorse any specific provider, we recommend that you seek out accredited and reputable organizations that specialize in gambling-related issues. A simple online search for “gambling help” or “problem gambling support” combined with your state or region may assist you in finding relevant services.

If you are concerned about your own gambling, you may also consider using self-assessment tools offered by independent organizations. These tests can help you evaluate whether your gambling behavior is within a low-risk range or whether you may be exhibiting problematic patterns. If the results indicate potential issues, we suggest speaking with a mental health professional or addiction specialist and discussing possible treatment options. You can also confide in trusted family members or friends who may provide emotional support and help monitor your progress toward healthier habits. It is important to remember that seeking help is a sign of strength and that effective treatments and support networks exist.

For family members or friends of individuals with gambling problems, specialized resources and support groups are also available. These programs can help you understand problem gambling, set boundaries, and cope with the emotional and financial impacts on your household. If a loved one is gambling on Winum and you believe they may be at risk, you may contact our support team and inquire about available options, such as setting limits or requesting account review, subject to privacy and data protection laws. However, because of confidentiality obligations, we may not be able to disclose detailed account information without the account holder’s consent or a lawful order.

Prohibited Activities

To maintain a secure, fair, and lawful gaming environment, Winum strictly prohibits certain activities and behaviors on its platform. You agree not to use the services for any purpose that is illegal, fraudulent, or unauthorized under these Terms or under applicable law. Prohibited activities include, but are not limited to, money laundering, terrorist financing, identity theft, use of stolen or unauthorized payment methods, chargeback abuse, and collusion with other players. You also agree not to introduce malware, attempt to hack or otherwise compromise the security or integrity of our systems, or interfere with the normal operation of any game or service. Any such activities may result in account suspension, closure, seizure of funds where permitted by law, and disclosure to relevant law enforcement or regulatory authorities.

You must not use automated tools, bots, scripts, or any form of artificial intelligence to participate in games, place bets, or otherwise interact with the platform. All activity on your account must be the result of your personal, manual interaction with the services. We may monitor for patterns indicative of automated play, such as extremely rapid betting, round-the-clock activity without breaks, or abnormal consistency of outcomes. If we detect or suspect such activity, we may freeze your account pending investigation and potentially void wagers, cancel bonuses, and remove winnings associated with the prohibited conduct, subject to applicable law.

It is also prohibited to sell, transfer, or otherwise share your account or right to use the services with another person. You must not open accounts on behalf of others, nor may you lend or give your account access to any third party. Similarly, you may not use another person’s account or payment method to place bets or make deposits. We may treat any such behavior as a serious breach of these Terms and may take appropriate action, including account termination.

You may not use the Winum platform to engage in abusive, harassing, or offensive conduct toward other players, customer support staff, or any third parties. This includes the use of racist, sexist, homophobic, or otherwise discriminatory language, threats, or any form of bullying behavior. If communication features such as live chat or in-game messaging are available, you are responsible for using them in a respectful and lawful manner. Violations may lead to chat restrictions, temporary suspensions, or permanent account closure, depending on the severity and frequency of the conduct.

Restricted Countries (table)

Due to legal and regulatory restrictions, Winum services may not be available in certain countries or territories. If you reside in, or are physically located in, one of these restricted jurisdictions, you are not permitted to register an account, deposit funds, or participate in games. The list below is provided for illustrative purposes and may not be exhaustive or current at all times. We reserve the right to update this list without notice, in accordance with changes in law or regulatory guidance.

It is your responsibility to ensure that you are not accessing Winum from a restricted country or region. If we discover that you have provided false information regarding your location or have used technical tools to bypass geographic restrictions, we may void bets, cancel winnings, and return or freeze funds in accordance with applicable law and regulatory instructions. We may also report such conduct to relevant authorities if required. If you are uncertain about the legality of online gambling in your jurisdiction, you should consult independent legal advice before registering or using our services.

Privacy & Data Protection

Winum is committed to protecting your privacy and handling your personal data in a secure, transparent, and lawful manner. When you register an account or otherwise interact with our services, we collect certain personal information, including but not limited to your name, date of birth, contact details, identification documents, payment information, and technical data such as IP address and device identifiers. This data is processed for purposes that include account administration, age and identity verification, transaction processing, fraud detection, responsible gambling monitoring, and compliance with legal and regulatory obligations. We may also use your data to communicate with you about account-related matters, service updates, and, where permitted by law and your preferences, promotional offers.

We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, loss, misuse, or alteration. These measures may include encryption, firewalls, access controls, and regular security audits. However, no system can be completely immune to security breaches, and while we strive to protect your information, we cannot guarantee absolute security. You are also responsible for maintaining the confidentiality of your account credentials and for ensuring that your devices are protected from unauthorized use or malware that could compromise your data.

We may share your personal data with third-party service providers who assist us in operating the platform and delivering services, such as payment processors, identity verification agencies, IT and hosting providers, game suppliers, and customer support contractors. These third parties are contractually obligated to use your data only for the purposes specified and to implement appropriate security measures. We may also share data with regulators, law enforcement, or other authorities where required by law, court order, or in response to lawful requests related to suspected illegal activities, AML compliance, or other regulatory matters.

Depending on your jurisdiction, you may have certain rights relating to your personal data, such as the right to access, correct, or delete information we hold about you, or to object to certain types of processing. To exercise any such rights, you may contact us through the channels indicated on the website, and we will address your request in accordance with applicable data protection laws. Please note that in some cases we may need to retain certain data for a period of time to comply with legal obligations, resolve disputes, or enforce our agreements.

Account Suspension & Termination

Winum reserves the right to suspend or terminate your account at any time, with or without prior notice, where we have valid reasons to do so under these Terms or applicable law. Grounds for suspension or termination may include, but are not limited to, suspected or confirmed violations of these Terms, such as fraud, money laundering, use of multiple accounts, chargeback abuse, provision of false personal information, underage gambling, or prohibited use of VPNs and proxies to circumvent geographic restrictions. We may also suspend or limit your account if required by a regulatory authority, court order, or law enforcement agency. During a suspension, you may be unable to deposit, wager, or withdraw funds until the matter is resolved.

If your account is terminated for cause, we may void bonuses, cancel pending wagers, and, where permitted by law, confiscate funds associated with illegal or fraudulent activities. Any remaining legitimate balance may be returned to you, subject to verification checks and legal requirements. In cases where we terminate an account at our discretion without evidence of wrongdoing, we will, subject to AML and identity verification, pay out any available balance less any applicable fees. You acknowledge that account termination decisions may be final, subject to your right to raise a complaint or dispute in accordance with these Terms.

You may also choose to close your account at any time by contacting customer support or using any self-service account closure tools that may be available. Before closing your account, we recommend that you withdraw any remaining funds, provided that you meet all verification and compliance requirements. If your account is closed, whether by you or by us, we may retain certain data for the period necessary to comply with legal, regulatory, and accounting obligations, including AML record-keeping rules. If you later decide to open a new account, we may consider such requests on a case-by-case basis, but we are under no obligation to approve re-registration, particularly if the original closure was related to responsible gambling or regulatory concerns.

In cases of prolonged inactivity, we may classify your account as dormant and take steps in accordance with applicable laws. This may involve charging a reasonable inactivity fee, after providing adequate notice, or, where required by law, transferring unclaimed funds to a designated authority. Details of our dormant account policy, including specific timeframes and fees, will be published on the website or made available upon request. You are encouraged to log in periodically or maintain communication with us if you wish to keep your account active.

Limitation of Liability

To the maximum extent permitted by applicable law, Winum, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the services, whether based on contract, tort, negligence, strict liability, or any other legal theory. This includes, but is not limited to, loss of profits, loss of data, loss of opportunity, or damage to reputation, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the services shall not exceed the total amount of deposits you have made into your account over the three-month period immediately preceding the event giving rise to the claim, to the extent allowed by law.

Winum provides the services on an “as-is” and “as-available” basis, without any warranties, representations, or guarantees of any kind, whether express or implied, except as expressly required by law. We do not warrant that the services will be uninterrupted, error-free, free from viruses or other harmful components, or that defects will be corrected. While we exercise reasonable care to provide accurate information and fair games, we do not guarantee that all content on the website will be up to date, complete, or reliable at all times. You assume full responsibility for your use of the services and any decisions you make based on information provided by or through the platform.

We are not responsible for any failures, delays, or interruptions in the services caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, power outages, internet or telecommunications failures, or failures of third-party hosting or service providers. In such cases, our obligations may be suspended for the duration of the event, and we will use reasonable efforts to restore normal operations as soon as practicable. We will not be liable for any loss or damage you may suffer as a result of such disruptions, subject to any mandatory rights you may have under applicable law.

You acknowledge that online gambling involves financial risk and that you may lose money when playing games or placing bets. You agree that any losses you incur are your sole responsibility and that Winum is not liable for your gambling decisions or their outcomes. You must never gamble with funds you cannot afford to lose or rely on gambling as a source of income. If you experience financial or emotional distress as a result of your gambling, we strongly encourage you to make use of our responsible gambling tools and to seek professional assistance from independent support services.

Complaints & Dispute Resolution

Winum endeavors to provide high-quality services and a fair, transparent gaming environment. However, if you have a complaint or dispute relating to your account, a specific game outcome, a transaction, or any other aspect of our services, you should contact our customer support team as your first step. Complaints should be submitted as soon as reasonably possible after the issue arises and should include all relevant details, such as your username, the date and time of the incident, the game or transaction involved, and a clear description of the problem. We may request additional information or documentation to investigate your complaint thoroughly.

We will acknowledge receipt of your complaint and will use reasonable efforts to investigate and resolve the matter in a fair and timely manner. Where appropriate, we may consult internal logs, transaction records, and technical data, and we may seek input from relevant third-party providers, such as game suppliers or payment processors. We will communicate our findings and proposed resolution to you via email or other agreed communication channels. If you are not satisfied with the outcome, you may request that the matter be escalated for further review.

In jurisdictions where it is required or permitted, unresolved disputes may be referred to an independent dispute resolution body, such as an alternative dispute resolution (ADR) provider or regulator-approved mediator. Details of any such options, including contact information and procedures, will be provided either in these Terms or upon request, subject to the specific legal framework applicable to your jurisdiction. You agree to cooperate in good faith with any dispute resolution process, including by providing accurate and complete information.

Nothing in this section limits your right to pursue legal remedies through the courts where such rights cannot be excluded or restricted by agreement. However, you acknowledge that court proceedings may be time-consuming and costly, and that amicable resolution or ADR processes may provide a more efficient path to resolving disagreements. To the extent permitted by law, you agree that any claim or cause of action arising out of or related to these Terms or the services must be filed within a specified period from the date the cause of action arose, as determined by applicable statutory limitations.

Governing Law

These Terms, and any disputes or claims arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws applicable to the operator of Winum, without giving effect to any choice or conflict of law principles that would require the application of the laws of another jurisdiction. The specific governing law and competent courts may depend on the licensing and regulatory framework under which the services are provided, and such details will be indicated on the legal or licensing information section of the website. By using the services, you consent to the exclusive or non-exclusive jurisdiction of the courts identified there, unless mandatory law provides otherwise.

Where required by local regulations, special consumer protection or gambling law provisions may apply in addition to, or instead of, the general rules specified above. In such cases, these mandatory local rules will prevail to the extent of any inconsistency with these Terms. You are responsible for understanding any such local law implications and, if necessary, obtaining independent legal advice.

If you access the services from a country or state different from that of the operator’s primary licensing jurisdiction, you acknowledge that local laws may apply and that you are responsible for ensuring that your use of the services is lawful in that location. Winum does not represent or warrant that the services are appropriate, available, or legal for use in all countries or regions. If use of the services is illegal or restricted in your location, you must not use them. We may take measures to block or restrict access from jurisdictions where we are not authorized to offer services.

Final Provisions

These Terms constitute the entire agreement between you and Winum with respect to your use of the services, and they supersede all prior or contemporaneous communications, proposals, or agreements, whether oral or written, relating to their subject matter. No waiver of any provision of these Terms shall be effective unless explicitly stated in writing and signed or electronically confirmed by an authorized representative of Winum. A failure or delay by us to exercise any right, power, or remedy under these Terms shall not constitute a waiver of that right, power, or remedy, nor shall any single or partial exercise preclude any further exercise thereof or the exercise of any other right, power, or remedy.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect. In such cases, the invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely reflects the original intent and economic effect. You may not assign or transfer your rights or obligations under these Terms without our prior written consent, and any attempted assignment in violation of this restriction shall be void. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to any affiliated or successor entity as part of a corporate transaction or restructuring.

Your continued use of the services constitutes your ongoing acknowledgment and acceptance of these Terms, as amended from time to time. We encourage you to review the Terms periodically and to use the responsible gambling tools and support resources discussed above to ensure that your experience with Winum remains enjoyable, controlled, and safe. By maintaining your account and engaging with the platform, you confirm that you understand the risks associated with online gambling, that you are at least 18 years old, and that you accept full responsibility for your actions and decisions while using the services. If at any time you no longer agree to these Terms, you must immediately cease using the services and contact us to close your account.